Terms and Conditions

Northen masailand safaris here in after referred to as ‘the
Company’ accepts bookings subject to the terms and
conditions outlined here in.

THE BOOKING

Bookings and subsequent contracts shall be deemed to have been concluded in Arusha,
Tanzania and shall be interpreted according to the laws of the United Republic of Tanzania.
Place of jurisdiction is Arusha, Tanzania.
The Company reserves the right to decline any booking without outlining the reasons for it.

DEPOSIT & PAYMENT

A 30% deposit is required to secure a booking. This deposit forms part of the payment for the
trip and shall be offset to the total amount charged to the client.

If the full amount is not paid at least four (4) weeks prior to departure, the Company reserves
the right to treat the booking as cancelled and the deposit shall be forfeited

Clients booking within four (4) weeks of tour departure are required to pay the full amount
immediately to secure the reservation.

All bank charges are to be settled by the client. This includes transaction fees charged by our
bank. The amount shown on the invoice, is the amount that needs to reflect in our account
and should bank charges have been deducted, we would have to invoice you subsequently

BOOKING AMENDMENTS

For amendments of existing bookings done by the client (e.g. departure dates, air tickets,
accommodation, number of participants etc) a handling fee of 50 USD per booking applies.
The handling fee will be charged in addition to the service provider fees.

CANCELLATIONS

Cancellations must be sent in writing to the office that confirmed the reservation.
Cancellations shall only be effective from the date of receipt of cancellation by the booking
office. In case of a booking cancellation, the Company shall retain the full deposit.

If a booking is cancelled, the client is subject to a cancellation fee as follows:

• until 4 weeks prior to departure – 30% Cancellation Fee
• 4-2 weeks prior to departure – 50% Cancellation Fee
• 2-1 weeks prior to departure – 75% Cancellation Fee
• less than 1 week prior to departure – 90% Cancellation Fee

The Company reserves the right to cancel any tour at its sole and absolute discretion, without
prior notification in instances where this is unavoidable. However, in that case the Company
agrees to refund all monies already paid by the client. This shall be the Company’s sole
responsibility to the client and no claim for any damages, howsoever arising, shall accrue
against the Company.

PASSPORTS, VISAS AND OTHER TRAVEL PAPER

It is the client’s sole responsibility to ensure that passports, visas, health certificates, proof of
vaccinations and any other documentation required are all in order for the countries to be
visited.

The Company cannot be held liable for any consequences, damages or claims if the client
does not attend correctly to the client’s documentation and related matters prior to
commencement of the tour

BAGGAGE

At any time, all baggage and personal effects are at the client’s responsibility and the
Company does not accept any liability for any loss or damage of any personal effects,
howsoever arising.

Clients are entitled to one bag of not more than 15 kg (backpack or soft bag – no hardtop
suitcase) and a daypack. The Company reserves the right to refuse excess baggage. Please
notice that on our trekking tours and on some “bush” flights other baggage regulations may
apply.

RISK

The client accepts that all tours are of an adventurous nature and involve an element of
personal risk. Neither the Company nor any of its agents can be held liable in any way for any
injury, loss of life or damage to property, howsoever caused. The client hereby indemnifies
the Company and will hold the Company, its agent, assigns and servants harmless from any
such claim.

The client accepts full responsibility for all risks involved.

AUTHORITY ON TOUR

The decisions of the Company’s guide/driver on tour shall at all times be final and binding.
The client must at all times comply with the laws, customs and foreign exchange regulations
of all countries visited.

MARKETING

The Company reserves the right to use any photographs and videos taken during tours for
marketing or any other advertising material. The client hereby gives consent to use such
photographs and authorises the Company to retain copyright for these photographs and
such material.

FORCE MAJEURE

Unforeseen circumstances including but not limited to war, mechanical breakdowns, weather,
riots and other unforeseen reasons beyond the control of the Company may cause delays or
alterations to the tour. The Company shall not be held liable in any way for any of these
possible occurrences or any consequences, which may arise as a result of these.

PRICE CHANGES

All our prices are based on the current national park fees and taxes. Should the authorities
decide on increasing fees and taxes, even though they might currently not be scheduled, we
would subsequently have to pass on these increases.